Refund policy

Return & Refund Policy

Last Updated: August 24, 2026

At Dalessio Shop, we aim to provide a reliable and transparent shopping experience. We understand that there may be situations where you need to return a purchase. This Return & Refund Policy explains when a return may be accepted, how to submit a request, and what to expect during the refund process.

1. Return Window

Customers may request a return within 30 days from the date the order is delivered.

To be considered eligible for a standard return, merchandise should:

Be in its original condition and unused.
Show no signs of wear, alteration, washing, or customer-caused damage.
Include the original packaging, tags, labels, manuals, accessories, or other components supplied with the product, where applicable.
Be accompanied by valid proof of purchase, such as an order confirmation or order number.

Return requests submitted after the 30-day period may not be accepted unless otherwise required by applicable law.

2. Return Authorization

Please contact Dalessio Shop before mailing any item back.

Send your return request to:

ebroussardom@gmail.com

Your email should include your name, order number, the item you wish to return, and the reason for requesting the return.

After reviewing your request, our team will provide instructions for completing the return when it is approved.

Packages sent to us without prior authorization or outside the provided return instructions may not qualify for processing.

3. Products Arriving Damaged or Defective

We encourage customers to inspect their purchases shortly after delivery.

If you discover that an item arrived damaged or defective, please contact us promptly. Include your order information and clear photographs of the product, packaging, and any visible damage when possible.

Once we review the issue, we may offer a replacement, refund, or another suitable resolution depending on the circumstances and product availability.

4. Incorrect Items

If the product you receive is different from the item shown on your order confirmation, please notify us at ebroussardom@gmail.com.

Do not use or discard the incorrect item or its packaging while your claim is being reviewed.

When the mistake is confirmed to have occurred during order fulfillment, we will provide instructions for resolving the issue and cover reasonable return shipping expenses when a return of the incorrect merchandise is required.

5. Return Shipping Costs

For eligible returns requested because the customer changed their mind, ordered an incorrect item, or no longer wants the merchandise, the customer is responsible for the cost of returning the product.

Original shipping fees are generally not refundable in these circumstances.

If the return results from a verified error by Dalessio Shop or a product that arrived damaged or defective, we will provide an appropriate solution regarding return shipping costs.

Customers arranging their own return shipment are encouraged to select a trackable delivery service and retain proof of shipment until the return has been completed.

6. Items Excluded From Standard Returns

Certain merchandise cannot be accepted for standard returns for safety, hygiene, customization, or other reasons. Depending on the type and condition of the product, these may include:

Used, worn, washed, or altered merchandise.
Products damaged after delivery through improper use or handling.
Personalized, customized, or made-to-order products.
Gift cards.
Items specifically identified as final sale or non-returnable before purchase, where permitted by law.
Opened products that cannot reasonably be resold for health, hygiene, or safety reasons.

If you have questions about the return eligibility of a particular product, please contact us before initiating a return.

7. Exchanges

Exchange requests are handled according to product availability.

If you would like to replace an eligible item with another version, variation, or product, contact our support team first.

Where a direct exchange cannot be completed, we may ask you to return the original eligible item and place a new order separately. This helps ensure that the replacement item is available and can be processed without unnecessary delay.

8. Reviewing Returned Merchandise

After an authorized return is delivered to us, we will examine the merchandise to confirm its condition and eligibility.

We will notify you once the return has been reviewed.

If the return meets the applicable requirements, the refund will be approved. If there is an issue with the returned merchandise, we may contact you for additional information before completing the request.

9. Refund Method

Approved refunds are issued to the same payment method originally used to complete the purchase, unless another method is required by applicable law or the payment provider.

After we submit an approved refund, your bank, credit card issuer, or payment service may require additional time to post the transaction to your account.

Processing times vary between financial institutions and are outside the direct control of Dalessio Shop.

10. Missing or Delayed Refunds

If we have confirmed that your refund was issued but it has not yet appeared in your account, please allow your financial institution's normal processing period.

You may also contact your bank, card issuer, or payment provider to check the status of the transaction.

If the refund still cannot be located after the applicable processing period, contact us at ebroussardom@gmail.com with your order details so we can review the matter.

11. Order Changes and Cancellations

Requests to change or cancel an order should be submitted as soon as possible after the order is placed.

We will make reasonable efforts to accommodate the request if fulfillment has not begun. However, we cannot guarantee that an order can be changed or canceled once it has entered processing or has been shipped.

If cancellation is no longer possible, you may request an eligible return after delivery in accordance with this policy.

12. Legal Rights

This policy establishes our general return and refund procedures and does not waive or limit any consumer protection rights that cannot legally be excluded.

If applicable federal, state, or local law provides rights or remedies that differ from a provision of this policy, the applicable legal requirements will take precedence.

13. Contact Information

For questions, return requests, refund inquiries, or assistance with an order, please contact:

Dalessio Shop
Address: 151 S Highland St #3, West Hartford, CT 06119, United States
Phone: +1 (321) 693-3790
Email: ebroussardom@gmail.com

When contacting us about an existing order, please include your order number and relevant purchase information so we can assist you more efficiently.